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Policy

Shipping policy

How UNI-PERLA prepares, ships, and tracks orders—from our Zhuji studio to your door.

Delivery

  • - Standard tracked delivery is included in the merchandise price (United States).
  • - We ship from Zhuji, China. In-stock orders usually dispatch within 48 hours (1–2 business days) after payment clears.
  • - Transit after dispatch (estimates): China typically 2–5 business days; US, Europe, UK, Australia and most other destinations usually 7–15 business days. Not guarantees — customs and carriers can add time.
  • - Rates appear at checkout by destination. Duties, VAT, or import fees outside your prepaid zone (if any) are the recipient’s responsibility unless marked prepaid.
  • - You will receive tracking by email once the carrier scans your parcel. Signature may be required on higher-value shipments.
  • - Please confirm your shipping address before paying — we cannot redirect parcels already in transit. Undeliverable returns may incur reshipping fees.

Processing

We ship from Zhuji, China. In-stock orders usually dispatch within 48 hours (1–2 business days) after payment clears. After dispatch, China transit is typically 2–5 business days; most international destinations usually 7–15 business days (estimates — not guarantees). You will receive a confirmation email when we start fulfillment, and a second email with tracking once the carrier scans the parcel. Peak seasons may need extra time; we will write if timing changes.

Tracking your parcel

Use your international waybill number from the shipping confirmation.