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Policy

Shipping policy

Delivery terms for UNI-PERLA UK: standard tracked shipping is included in the merchandise price, with dispatch from Zhuji and settlement in GBP (VAT as shown at checkout).

Delivery

  • - Standard tracked delivery is included in the merchandise price (United Kingdom).
  • - Standard tracked delivery is included in the merchandise price for all orders to destinations we support for this UK storefront. No separate shipping charge is collected at checkout; amounts are settled in GBP with VAT treated as stated at checkout.
  • - We ship from Zhuji, China. In-stock orders are ordinarily dispatched within 48 hours (1–2 business days) after payment is successfully captured.
  • - Transit times after dispatch are estimates only: UK and most destinations usually 7–15 business days. Customs inspection and carrier handling may extend these periods; they are not guarantees of delivery by a stated date.
  • - Unless we expressly state that duties or import taxes are prepaid for your destination, any customs duties, taxes, brokerage fees, or similar charges imposed outside the United Kingdom are the recipient’s sole responsibility.
  • - When the carrier first scans your parcel, we send tracking information by email. Signature on delivery may be required for higher-value shipments.
  • - You are responsible for providing a complete and accurate shipping address before payment. We cannot redirect a parcel once it is in transit. Returns caused by an incorrect or incomplete address may incur additional reshipping charges payable by you.

Processing

We ship from Zhuji, China. In-stock orders are ordinarily dispatched within 48 hours (1–2 business days) after payment is successfully captured. After dispatch, UK and most destinations usually take 7–15 business days (estimates only). You will receive an order confirmation after payment and a shipping notice with tracking once the parcel is handed to the carrier. During peak periods, additional time may be required; we will notify you if material delays arise.

Tracking your parcel

Use the tracking number from your shipping confirmation email.